SERVICES

Frequently Asked Questions About our Services

Do I need a passport to check-in?

Yes. A valid form of identification, such as a passport or government-issued ID card, is required upon check-in.

Does the Wi-Fi work in every room?

Yes. Wi-Fi is accessible throughout all guest rooms as well as common areas.

Can I store my luggage with you after check out?

Yes. We offer luggage storage both before check-in and after check-out for your convenience.

Can I print my travel tickets free of charge?

Yes, printing of travel documents is available free of charge.

Can I access the accommodation with a wheelchair?

Our hostel, located on the first floor, is fully wheelchair accessible. However, the hotel section is on the second floor and is currently not wheelchair accessible.

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Can I lock up my valuables?

Dormitory rooms are equipped with personal storage lockers that can be secured using your own padlock. Alternatively, locks are available for purchase at the reception for €12. Additionally, smaller lockers are available in the corridors for rent at €4.

Are the towels included?

Towels are always included in hotel rooms and in private twin rooms within the hostel. For other room types, towels can be rented for €3.

Do you have parking spaces?

We offer three parking spaces for rent at a rate of €20 per day. Please contact us in advance to check availability. There is also street parking nearby as well as a parking garage adjacent to our building, with varying rates. For more information, please inquire at the reception.

Can I order a breakfast?

Breakfast is served on weekdays from 8:00 to 10:30 and on weekends from 8:00 to 11:00. You can pre-purchase breakfast for €10 when making your reservation; otherwise, breakfast is available for €12.50. Group breakfast options are also available upon request.

What do you serve for breakfast?

Our breakfast buffet features cereals, granola, porridge, waffles, a variety of freshly baked breads, cold cuts such as ham and cheese, fresh vegetables, fruits, as well as coffee, tea, and juice. Gluten-free products and options for special dietary needs are available—please ask our staff for assistance.

If you have any further questions, please do not hesitate to contact us. We are happy to assist you!

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